Armock Mechanical Contractors is family owned and operated and has been in business for over 40 years. As West Michigan's leading mechanical and design build company, we are seeking a detail-oriented and enthusiastic Customer Service Representative to join our team. We offer a competitive pay and comprehensive benefits package designed to support our employees' well-being and professional growth. In this role, you’ll support both our customers and our field technicians by helping coordinate service calls, process invoicing, and ensure smooth day-to-day operations behind the scenes. If you’re someone who thrives on variety, takes the initiative, and enjoys being a dependable go-to for your team — we’d love to hear from you.

We are seeking a highly organized and detail-oriented Office Administrator to support daily office operations and administrative functions. This role plays a key part in ensuring the office runs smoothly by managing administrative tasks, supporting staff, and maintaining a professional and productive work environment.

The Office Administrator provides administrative support to multiple departments and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is proactive, dependable, and comfortable working collaboratively across teams.

Primary Responsibilities:

• Provide daily administrative support to office and field staff.
• Serve as the first point of contact for guests and visitors, delivering professional and welcoming customer service.
• Maintain overall office cleanliness, organization, and readiness for daily operations
• Answer incoming calls and route inquiries professionally and efficiently.
• Monitor office, kitchen and cleaning supply inventory and coordinate reordering as needed.
• Maintain organized records, documentation, and shared office files.
• Support company meetings, trainings, and events including food and supply coordination.
• Manage office and cleaning supply inventory and ensure office environment is clean and organized.
• Handle credit card payments and outgoing mail.
• Perform other duties as assigned.

What we’re looking for:

High school diploma or equivalent required; associate degree preferred.

• Minimum of two (2) years experience in an administrative role; experience in a construction or HVAC environment preferred.
• Strong verbal and written communication skills·
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively.
• Professional demeanor and customer service orientation.
• Ability to work effectively with internal departments, external customers, and vendors to ensure smooth communication and coordination.