We’re excited you are considering a career with our team. As a trusted commercial HVAC and mechanical contractor serving West Michigan businesses for more than 40 years, our focus is on providing dependable service, quality installations, and an environment where skilled professionals can build meaningful careers in the trades.

The HVAC Service Technician is responsible for diagnosing, repairing, maintaining and optimizing commercial HVAC, refrigeration and control systems. You’ll serve as a face of our company at customer sites, ensuring systems perform reliably, efficiently and safely. Candidates should be motivated, well-organized, technically adept, and comfortable working in a fast-paced, service-oriented environment.

Responsibilities:

• Troubleshoot, diagnose and repair commercial HVAC equipment, refrigeration systems, ventilation systems, controls and related mechanical systems.
• Perform scheduled preventive maintenance, warranty repairs, inspections and service visits on commercial systems.
• Keep customers properly informed: explain work performed, identify outstanding issues, provide recommendations for upgrades, improvements, or replacements.
• Deliver excellent customer service on-site: maintain professionalism, answer questions, leave the work area clean, and foster long-term relationships.
• Accurately document all service work: job tickets, time logs, parts used, system status, and any events that impact schedule, scope or cost.
• Maintain company service vehicle, tools and equipment in proper working order—clean, stocked and ready for field assignments.
• Participate in an on-call rotation for after-hours emergency service as required.
• Maintain awareness of safety standards, company policies, and relevant regulatory compliance (e.g., refrigerant handling, electrical codes, manufacturer guidelines).
• Identify opportunities for system optimization (energy savings, reliability improvements, lifecycle cost reduction) and assist in quoting or recommending those improvements.
• Work independently or as part of a team, coordinating with other technicians, project managers, controls personnel and vendors as needed.

Requirements:

• Minimum (2) years’ experience in HVAC service work, preferably in commercial or industrial systems.
• Strong diagnostic/troubleshooting skills: ability to read wiring diagrams, controls sequences, mechanical schematics and to isolate issues.
• Valid driver’s license with a clean driving record.
• EPA Universal Refrigerant Certification (required for commercial refrigeration/AC service).
• Excellent verbal communication and interpersonal skills; customer-service oriented and professional in demeanor.
• Comfortable working in physically demanding environments: climbing ladders, lifting, working outdoors or in mechanical rooms, sometimes under non-ideal conditions.
• Ability to work independently with minimal supervision, manage time and prioritize calls efficiently.
• Familiarity with refrigeration systems, building automation controls, variable-speed drives, chilled/hot water systems is strongly preferred.
• Strong organizational skills and reliable follow-through on documentation and job close-out.

• Associate degree or technical certification in HVAC-R preferred.
• Familiarity with computerized maintenance management systems (CMMS) or field service software.
• Experience with energy-efficiency upgrades, testing/adjusting/balancing procedures (TAB), and building automation systems.
• Additional certifications (e.g., manufacturer training certifications) or proven ability with chillers, boilers, rooftop units, and refrigeration systems.